Information centre

Poker FAQ



1. What is youwin.com Poker?

youwin.com Poker allows players to play against each other in real time. youwin.com facilitates this and handles financial transactions but does not take part in any games.


2. Do I need to be a youwin.com customer?

Yes, you must be a registered member of youwin.com.


3. How do I start playing?

As a youwin.com customer you can either play directly in your browser or simply download the poker software to your desktop and log in with your poker nickname. Once you have downloaded the software it is possible to enter the Lobby and even to watch real games before signing up. If you are not a youwin.com member, you need to register and open a youwin.com account.


4. How does Poker Download work?

You simply click on the Download Software button after reading through the License Agreement. By completing the installation you accept the agreement.Click on “Run” on the File Download pop-up that appears. –The download will now take place. (You might get a Security Warning from your browser, click on “Run” again.)Answer Next/Next/Install/Finish to finish the installation. The poker client will start up automatically.Feel free to browse around and check out our different games. You can sign-up through the link in the client. Click on File and then Sign Up.


5. What’s the system requirements for the download software?

Windows (95, 98, 2000, XP or newer)
166 MHz+ Pentium with at least 128 MB RAM
Download time (Size: 4.16 MB)
Modem: 8 min
Broadband etc < 2 min



6. How do I play directly in the browser?

All you need to do is go to the Poker section of the site and click the button “Instant Play”. A pop-up window will then start loading the poker client and shortly after you are ready to play. You will need to allow pop-ups and you may get a security warning in your browser, please accept and continue.

In the web based client you won’t be able to save your password nor notes as you can in the download version.The web based version furthermore support multiple platforms such as Windows, Linux and Macintosh.


7. Are there rules about nicknames?

You can choose whatever nickname you like as long as it is unique and not obscene or offensive.


8. Do I need to keep the install file once the software is installed?

No, it can be deleted. Further software upgrades are done automatically.


9. Do I need to upgrade with the latest Java like with the Casino?

No, the youwin.com Poker client will update itself automatically whenever needed.


10. Can I play for both real and fun money?


Yes, you have the option to play for real money or just for fun. To play for fun visit our FunMoney tables. These are clearly identified as the Table Name starts 'FunMoney'.

11. How can I fund and withdraw from my poker player account?


To be able to play poker with real money you will need to have a youwin.com betting account. It’s simple, just register with us and make deposits into your account. You can use your preferred payment option of the following methods: Visa, MasterCard, Moneybookers, Click & Buy and Bank Transfer.

Once you have made a deposit, you will need to transfer money from your Main Account into your Poker Account. The money will arrive immediately in your Poker Account, the second you trigger the transfer.


12. How to transfer money into and out of your poker account?

1. Log into your youwin.com account via the website, enter your username and password.
2. Click on the “My Account” tab in the top right corner of the page.
3. Choose the “Transfer” option from the menu and select from Account and to Account.

4. Insert the amount you want to transfer in or out of your poker account and confirm this by clicking the button “Transfer”.
After you have completed the registration for Poker, you can simply transfer money from your YouWin account to your Poker account. Should you have not verified your registration details, the transfer is limited to 20 Euros.In order to verify your data, kindly send us a copy of your ID and in case you have used your credit card for depositing, also a copy of the credit card (both sides).You can send the copy via email to support@youwin.com.


12. What games can I play?


You can play 8 different games at the youwin.com Poker Tables. These are: Texas Hold'em, Omaha, Omaha High/Low, Sökö, 7-card stud, 7-card stud High/Low, 5-card draw and 2-7 triple draw.


13. Where can I get information about the rules and how the games are played?

You will find complete User Rules with terms and conditions for your participation in the game, rules for the different card plays that we offer and tournament rules, just choose in the menu in this section.


14. How do I join a game?


In the Lobby you can view all the tables for all 8 games. If you highlight a table you can see who is playing and how many chips all the players have. From here you can go to the table you desire, either by double-clicking on the table or by highlighting it and press the Go To button. To join the game you simply click on an empty seat and buy chips. If all seats are full you can add your Player ID to the Waiting List.

15. How does a new game start?


As soon as 2 active players (anyone who is shown as "away" is considered inactive) are seated at the table the game will start in 30 seconds. 

16. Can I change seats in a poker game?


No, the only way to do this is to first leave the table and then come back. You will then be treated as new player and if there are players on the Waiting List you may not be able to join the game again immediately.

17. Can I review old hands that have been played?


Yes, you can request the hand history from specific pots or your last several hands. You can request the desired hands simply by sending an e-mail to support@youwin.com with your poker nickname and what history you want.

18. Can I change my password?


You can change your password, and most other personal details, anytime by contacting our Customer Service.
 

19. What are the VIP points and how do I use them?

youwin.com Poker uses a weighted contributed rake system. One VIP point is rewarded for each €0.50, which has been contributed in rake. When a player bets money into the pot, he/she also contributes an amount into the rake. The amount of VIP-points awarded to the player per hand is based on the player’s contribution into the pot and consequently into the rake. If the player’s rake contribution is less than €0.50, then the player is awarded with the partial VIP-points.  The maximum rake, which can be taken from the pot is €3, thus the player can earn up to 3 VIP-points per hand. The players that do not contribute any money into the pot are not rewarded with any VIP-points.

Example:

Game: Texas Holdem €1/2 No Limit 
Players: 6
Player A bets €1 (small blind) into the pot

Player B bets €2 (big blind) into the pot
Player C bets €40 into the pot

Player D bets €40 into the pot

Player E folds

Player F folds

The total pot of this hand is €83 and the rake is €3.

PlayerPot ContributionRake ContributionAwarded VIP Points
A€1/€83 = 1.2%€0.036~ 0.072
B€2/€83 = 2.4%€0.072~ 0.144
C€40/€83 = 48.2%€1.446~ 2.892
D€40/€83 = 48.2%€1.446~ 2.892
E€0/€83 = 0.0%€0~ 0.00
F€0/€83 = 0.0%€0~ 0.00


VIP points are also awarded for participation in tournaments. If you participate in a scheduled multi-table tournament or a Sit & Go you will receive 1 VIP point for each €0.5 paid in tournament fee.

No VIP points will be awarded, if VIP points are used to settle the tournament buy-in cost.


20. Can I play at more than one table at the same time?


Yes, it is possible to play at different tables at the same time (however, the software is rather demanding on your computer so it may not work for everyone). When it is time to act at a table, the table wills "pop-up" in front of the other table. Playing at two tables is only recommended to experienced players and you must make sure that you are not slowing down the games for the other players.

21. What rake will you charge at the real money tables?


Our FunMoney games are all free of charge. If you play for real money a small charge, which is called rake, is taken from the pot. Only pots where a flop is dealt in Texas or Omaha, a third card is dealt in Soko, a fourth card is dealt in 7-stud or a draw is made in 5-Draw and 2-7 Triple Draw are raked. Only players who are dealt cards (active players) are counted as being seated.


No Limit, Pot Limit and ½Pot Limit
€0.01 in rake for each €0.20 in the pot and capped at €0.75 for 2 players seated, €2.00 for 3 players and €3.00 for 4-10 players. For pots between €0.20 and €0.39 the rake is €0.02.

Fixed Limit and Spread Limit (€0.02/€0.04 to €0.50/€1.00)

€ 0.05 per € 1.00 and capped at € 0.75 for 2-3 players and € 1.00 for 4-10 players. Pots smaller than € 2.00 will have a rake of € 0.01 per € 0.20.

Fixed Limit and Spread Limit (€1.00/€2.00)

€ 0.25 per € 5.00 and capped at € 0.75 for 2-3 players and € 2.00 for 4-10 players.

Fixed Limit and Spread Limit (€2.00/€4.00 and up)

€ 0.50 per € 10.00 and capped at € 0.75 for 2-3 players and € 2.00 for 4-10 players.Click here for detailed information on the rake.


22. How do Tournament prize pools get distributed?

Following you can see the chart for how the distribution of prize money works based on number of players:

Players / Places

1234567
2-766,67 %33,33 %




8-1354,55 %27,27 %18,18 %



14-1949,18 %24,59 %16,39 %9,84 %


20-2545,45 %22,73 %15,15 %9,09 %7,58 %

26-3242,68 %21,34 %14,23 %8,54 %7,11 %6,10 %
33-4040,52 %20,26 %13,51 %8,10 %6,75 %5,79 %5,07%
41-5038,76 %19,39 %12,93 %7,76 %6,46 %5,54 %5,85 %
51-6037,33 %18,66 %12,44 %7,47 %6,22 %5,33 %4,67 %
61-7036,20 %18,10 %12,07 %7,24 %6,03 %5,17 %4,53 %
71-8035,23 %17,61 %11,74 %7,04 %5,87 %5,03 %4,40 %
81-9034,36 %17,18 %11,45 %6,87 %5,73 %4,91 %4,29 %
91-10033,58 %16,79 %11.20 %6,72 %5,60 %4,80 %4,20 %
101-11032,89 %16,45 %10,97 %6,58 %5,48 %4,70 %4,11 %
111-12032,26 %16,14 %10,76 %6,45 %5,38 %4,61 %4,03 %
121-13031,73 %15,85 %10,57 %6,34 %5,28 %4,53 %3,96 %
131-14031,19 %15,59 %10,39 %6,24 %5,20 %4,45 %3,90 %
141-18030.69 %15,35 %10,23 %6,14 %5,12 %4,39 %3,84 %
181-23027,75 %13,88 %9,25 %5,55 %4,63 %3,96 %3,57 %
231-30025,94 %12,98 %8,65 %5,19 %4,33 %3,71 %3,24 %
301-40024,65 %12,35 %8,23 %4,94 %4,12 %3,53 %3,09 %
401-50023,79 %11,88 %7,92 %4,75 %3,96 %3,39 %2,97 %
501-60022,95 %11,51 %7,67 %4,60 %3,84 %3,29 %2,88 %
601-70022,36 %11,20 %7,47 %4,48 %3,73 %3,20 %2,80 %
701-80021,89 %10,94 %7,30 %4,38 %3,65 %3,13 %2,74 %
801-90021,56 %10,72 %7,15 %4,29 %3,57 %3,06 %2,68 %
901-100021,06 %10,53 %7,02 %4,21 %3,51 %3,01 %2,63 %
1001-150020,65 %10,36 %6,91 %4,15 %3,45 %2,96 %2,59 %
1501-200020,45 %10,21 %6,81 %4,08 %3,40 %2,92 %2,55 %
2001-250020,21 %10,08 %6,72 %4,03 %3,36 %2,88 %2,52 %
2501-300019,89 %9,95 %6,63 %3,98 %3,32 %2,84 %2,49 %
3001-350019,76 %9,84 %6,56 %3,94 %3,28 %2,81 %2,46 %
3501-500019,79 %9,78 %6,48 %3,91 %3,24 %2,78 %2,45 %

Players / Places891011121314
41-504,31 %





51-604,15 %3,73 %




61-704,02 %3,62 %3,02 %



71-803,91 %3,51 %2,83 %2,83 %


81-903,82 %3,44 %2,65 %2,65 %2,65 %

91-1003,73 %3,36 %2,59 %2,59 %2,59 %2,25 %
101-1103,66 %3,28 %2,54 %2,54 %2,54 %2,13 %2,13 %
111-1203,59 %3,25 %2,49 %2,49 %2,49 %2,02 %2,02 %
121-1303,52 %3,17 %2,45 %2,45 %2,45 %1,98 %1,98 %
131-1403,46 %3,12 %2,41 %2,41 %2,41 %1,95 %1,95 %
141-1803,41 %3,07 %2,37 %2,37 %2,37 %1,93 %1,93 %
181-2303,08 %2,78 %2,14 %2,14 %2,14 %1,74 %1,74 %
231-3002,88 %2,60 %2,00 %2,00 %2,00 %1,63 %1,63 %
301-4002,74 %2,45 %1,91 %1,91 %1,91 %1,55 %1,55 %
401-5002,64 %2,37 %1,84 %1,84 %1,84 %1,49 %1,49 %
501-6002,56 %2,30 %1,74 %1,74 %1,74 %1,44 %1,44 %
601-7002,49 %2,25 %1,73 %1,73 %1,73 %1,40 %1,40 %
701-8002,43 %2,20 %1,69 %1,69 %1,69 %1,37 %1,37 %
801-9002,38 %2,14 %1,66 %1,66 %1,66 %1,34 %1,34 %
901-10002,34 %2,10 %1,63 %1,63 %1,63 %1,32 %1,32 %
1001-15002,30 %2,08 %1,60 %1,60 %1,60 %1,30 %1,30 %
1501-20002,27 %2,04 %1,58 %1,58 %1,58 %1,28 %1,28 %
2001-25002,24 %2,03 %1,56 %1,56 %1,56 %1,26 %1,26 %
2501-30002,21 %2,01 %1,54 %1,54 %1,54 %1,24 %1,24 %
3001-35002,19 %1,97 %1,52 %1,52 %1,52 %1,23 %1,23 %
3501-50002,16 %1,95 %1,51 %1,51 %1,51 %1,22 %1,22 %

 

Players / Place1516171819-2728-3637-45
111-1202,02 %





121-1301,98 %1,76 %




131-1401,95 %1,69 %1,69 %



141-1801,93 %1,62 %1,62 %1,62 %


181-2301,74 %1,46 %1,46 %1,46 %1,07 %

231-3001,63 %1,37 %1,37 %1,37 %1,00 %0,72 %
301-4001,55 %1,30 %1,30 %1,30 %0,95 %0,69 %0,54 %
401-5001,49 %1,25 %1,25 %1,25 %0,91 %0,66 %0,52 %
501-6001,44 %1,21 %1,21 %1,21 %0,89 %0,64 %0,50 %
601-7001,40 %1,18 %1,18 %1,18 %0,86 %0,62 %0,49 %
701-8001,37 %1,15 %1,15 %1,15 %0,84 %0,61 %0,48 %
801-9001,34 %1,13 %1,13 %1,13 %0,82 %0,60 %0,47 %
901-10001,32 %1,11 %1,11 %1,11 %0,81 %0,59 %0,46 %
1001-15001,30 %1,09 %1,09 %1,09 %0,80 %0,58 %0,45 %
1501-20001,28 %1,07 %1,07 %1,07 %0,79 %0,57 %0,45 %
2001-25001,26 %1,06 %1,06 %1,06 %0,78 %0,56 %0,44 %
2501-30001,24 %1,05 %1,05 %1,05 %0,77 %0,55 %0,43 %
3001-35001,23 %1,04 %1,04 %1,04 %0,76 %0,55 %0,43 %
3501-50001,22 %1,03 %1,03 %1,03 %0,75 %0,55 %0,43 %

 

Players / Place46-5455-6364-7273-8182-9091-99100-108
401-5000,42 %





501-6000,41 %0,35 %




601-7000,40 %0,34 %0,30 %



701-8000,39 %0,33 %0,29 %0,25 %


801-9000,38 %0,32 %0,28 %0,24 %0,23 %

901-10000,38 %0,32 %0,27 %0,24 %0,22 %0,20 %
1001-15000,37 %0,31 %0,27 %0,24 %0,22 %0,20 %0,18 %
1501-20000,37 %0,30 %0,26 %0,23 %0,21 %0,19 %0,18 %
2001-25000,36 %0,30 %0,26 %0,23 %0,21 %0,19 %0,17 %
2501-30000,36 %0,30 %0,26 %0,22 %0,20 %0,19 %0,17 %
3001-35000,35 %0,29 %0,25 %0,22 %0,20 %0,18 %0,17 %
3501-50000,35 %0,29 %0,25 %0,22 %0,20 %0,18 %0,16 %

Players / Place109-117118-126127-135136-144145-153

1501-20000,17 %





2001-25000,16 %0,15 %




2501-30000,16 %0,15 %0,14 %



3001-35000,16 %0,15 %0,14 %0,13 %


3501-50000,15 %0,14 %0,13 %0,12 %0,11 %



23. What about integrity?


youwin.com Poker's top priority is to create an environment that all our players can trust completely. We do everything to make sure that our games are fair and honest. youwin.com Poker is not participating in any poker games, we are only providing the venue for your game.

24. What happens if I get disconnected while playing?


If you get disconnected during play the software will attempt to reconnect you automatically and return you back to your seat. Since you sometimes may have connection problems with your Internet Service Provider (ISP) we recommend our players to have an alternative ISP in case of a connection problem.




If you do not act when it is your turn while still in the pot you will be marked away thus check if possible and fold to any bet.In the unfortunate event in which you can not act due to a disconnection you might get treated as “Artificial all-in”, which means that you will be marked as all-in as if you have run out of chips when you placed your last bet/called and thus only be eligible for the pot up to the point when you last invested money. Please note that “Artificial all-ins” only can occur in Fixed Limit ring games and not in any other betting types (Pot Limit, No Limit etc) or in tournaments.


25. Suddenly I cannot act at a table, what's wrong?

Most likely you haven't answered a dialogue box and the table has popped up in front of it. To be able to act you need to minimize the table, answer the question and then open the table again.


26. What happens if a server stops working in the middle of a hand?

If a server stops working, then all hands in play will be cancelled. The players’ chips will be returned to the respective poker account as soon as the server is restarted. The last hand will be cancelled if it has not been approved by the database. This can also be seen in the hand history on the bottom line as "This hand did not end. This hand has been cancelled". In tournaments, the game will be frozen and restarted automatically after a few minutes. If the tournament can not be restarted, the remaining players will equally share the pot irrespective of the amount of chips they had at the time.


27. Can I run the Poker Application on my Macintosh?

At the moment the Poker Client can only be run under Windows.However, if you use a Macintosh or Linux system, you can use the Web Application that can be found via the Poker lobby at http://poker.youwin.com.


28. If I have any more questions, can youwin.com’s customer service centre help me?

Yes, you can write an email to support@youwin.com